F.A.Q.

From Phantasy Star Universe Clementine
Revision as of 00:16, 13 April 2021 by Strawdonkey (talk | contribs)

Here are some frequently asked questions and problems that you might come across while trying to install Clementine.

Questions

What's different between Clementine and retail PSU?

  • You can find more information on the differences between Clementine and the retail PSU releases here.

Error messages in Japanese when logging in

  • These usuaully relate to saving sign-in details. You will have enabled this in the launcher's options menu. There are two messages that may be displayed:

Available options are はい・いいえ

  • This menu is asking if you want to save your login info, becuase you've ticked the option in the launcher. Choose the top option (はい); the bottom option will just keep looping between two questions on the same subject. If you don't want to save your login data then close the game, open the options menu from the Launcher, and uncheck the box marked "Save ID and Password" before relaunching.

Available options are リトライ・いいえ

  • This menu is indicating there has been a problem saving login data. Neither option seems to do anything. Please try the following:
    • Run the game as administrator (you should have to be doing this anyway) and see if the issue resolves itself
    • If not, close the game, go into the launcher's options menu, and uncheck the box marked "Save ID and Password".

Error No. 45

  • Running the game as Administrator should resolve this issue.

PSU closing instantly

  • Any sort of Anti-Virus could be forcefully closing the application.

Alt-tab Crash

  • PSU does not like the computer's focus being shifted, so it will crash upon leaving the window. Running the game in windowed mode is a quick fix to this problem.

Controller has wrong button input

  • Selecting default config 2 in the gamepad settings should resolve this problem.

The Launcher will not connect

  • If the launcher is refusing to connect to the server, running PSUC directly from the installation folder as administrator should let you through.