"Checking for new patch files" -> Error 38

[Sabriel]

I really wanted to play Clementine again, however my game seemingly just won't connect to the servers no matter what. When I first tried, I was getting an immediate error code 51, trying again later, it would check for patch files until it timed out with an error 38. I've launched the launcher in admin, and PSUC in admin, nothing changed. I am trying to play the game on a college wifi, but I'm unsure if that's the problem considering I played on this server last year on the same wifi and worked fine.

[Fruzsina]

I can log in just fine, prehaps there were a maintanence when you tried to log in?

[Sabriel]

1 hour ago, Fruzsina said:

I can log in just fine, prehaps there were a maintanence when you tried to log in?

Sadly it's not that.. there's something else going on and I'm not sure what it is

[Fruzsina]

Can i ask a screenshot of the error please?

[Sabriel]

12 minutes ago, Fruzsina said:

Can i ask a screenshot of the error please?

This is really all that's happening, it hangs on checking for new patch files, and then times out with an error 38. I didn't have this problem yesterday when I first installed, however I was getting an Error 51 instead.

[Fruzsina]

Hmmm, odd, have you tried to reinstall the game?

[Sabriel]

1 minute ago, Fruzsina said:

Hmmm, odd, have you tried to reinstall the game?

I have, yes. The launcher also shows this to me, despite the fact that everyone is playing right now. I was advised to ping the clementine server in cmd with a trace, and it hung up once but it ended up connecting in the end so I'm really not sure what's going on.

[Fruzsina]

Hmmm, sometimes my internet isn't wish to load certain pages, so i have to restart the box, Have you tried to restart the internet?
(with the pc together)

[Sabriel]

3 minutes ago, Fruzsina said:

Hmmm, sometimes my internet isn't wish to load certain pages, so i have to restart the box, Have you tried to restart the internet?
(with the pc together)

Sadly I'm using my campuses wifi for everything. My first assumption was that they blocked the access to the clementine servers, but I remember playing the server last year on the same wifi so I'm not sure what the problem is on that front.

[Fruzsina]

Hmmm, have you tried to turn off and turn on the wifi o your device?

[demonv1]

Make sure clementine is allowed by your firewall.

[Sabriel]

5 minutes ago, demonv1 said:

Make sure clementine is allowed by your firewall.

Ah.. how would I do that? Making an exception for the folder the game is in?

[Sabriel]

Well I just made an exemption in my firewall, and reinstalled the game again, and I'm still getting error 38 with checking for new patch files. At this point it's probably my campus.

[CrabMan314]

I'm having the same issue on my home network; I've tried all the troubleshooting steps listed here and haven't had any luck.